Due Diligence is Key
Let's get you clarity now...
We recover the funds you’re owed that everyone else wrote off, charged off and forgot about, saying “they aren’t worth collecting” or “they aren’t collectible.”
You don’t need to switch vendors or change anything. Whatever unpaid accounts you have that are not getting you the result you want, we take care of it for you.
Exactly the point where your current Collections and AR Recovery STOP is the point where we START. This is what 2nd placement is all about: getting you "all the money you're giving up on that is still collectible."
We recover from day 1 until 10 years back EVEN IF:
It shows a $0 balance (as long as the debt is still unpaid and is still eligible)
You wrote it off (global adjustments are easier than you think and 3rd Parties can still collect)
You already tried collecting and didn’t get much (we’re totally different and leverage strategic advantages that are the difference maker)
Yes, we love working with Medical Billing, Revenue Cycle Management companies, Accountants, Healthcare Executives, Consultants and others because it’s such a complementary fit even if you already have your own AR Recovery or Collections teams in place.There’s no overlap because we handle all the unpaid accounts you aren’t pursuing anymore but you and your clients can still generate revenue from.
Watch the video on the homepage. In essence, you are investing $0 and the time it takes to do 2 short meetings to get a new, profitable revenue stream for years to come.
The higher the dollar amount of the accounts you send (yours or your contacts') the higher your ROI.
This could very well be the highest ROI activity you do on a time invested-to-cash-collected basis.
It depends on too many factors, but if you want a ballpark range, historically, we’re looking at 5%-27% of the total volume of unpaid accounts you share. It’s pure profit for you because we cover all start-up and ongoing expenses from day 1. You’re coming out ahead since you’re not investing anything other than 30 min to get started.
On the 22nd of each month (or if it falls on a weekend, the next business day).
If you don’t have any unpaid accounts or run out of old AR to collect, simply introduce anyone who does have AR and you’ll be paid a percentage of the amounts recovered. There’s no quota, no cap, no limits - and tens of trillions of debt out there.
3 e-signatures, 1-2 short meetings and sending over your unpaid accounts using our step-by-step guide (can be done in 1-2 days if you want to fast-track it) and start getting your bank wires sooner.
Great question. When you prepare your aging report, simply omit the accounts you do NOT want sent to collections. For example, if you don't want to collect on people over the age of 80, then EXCLUDE everyone with a Date of Birth before 1941 and submit the rest of the accounts.
Yes. We’ll walk you through it and help you and locate exactly what you want so you can start today and not have to invest hours digging through your databases.
Because the last folks you worked with took on your accounts for such a low percentage just to win your business that they didn’t have the resources to invest to actually do what it took to get you significant returns. It’s common-place int he Industry, but it’s not OK.
With us, you have a team of experienced industry veterans with strong track records using the best technologies, leveraging compassionate, compliant collections processes to get you what matters most:The highest return on investment without headaches, drama or legal issues.
We use the best technology that increases performance and keeps you compliant
You jump to the front of the line by having the highest-performing team who specialize in your asset class, making your accounts TOP priority and start working within 48 hours
No one else puts their money where their mouth is and invests so much of their own resources into your Recovery process and takes on all the risk
You get a Premium-level service with great communication, friendly problem-solving Experts, 24/7 real-time access to see everything that's transpiring with your accounts, and a team of Experts who genuinely want you to be happier
Compassionate Collections is the way forward and we'll helping make it the New Normal
We cover all costs, seriously. You’re never going out of pocket. To cover all our expenses (start up and ongoing), we retain a percentage of what we recover for you. Could you imagine a better way?
Bottomline, you make WAY more money sending old AR to us than doing nothing and making nothing.
With attorneys there's generally a misalignment of interest because they want to pursue litigation, charge more and want to keep your accounts as long as possible in order to keep invoicing you.
With Diplomatic, you have someone who's truly on your team, has your best interests at heart, gets you a higher Return on Investment, and doesn't charge you a penny, ever.
We cover it all, but if you’re interested: scrubbing, cleaning, analyzing your data, skip tracing to enrich it with up-to-date contact information, due diligence, research, software configuration and ongoing usage fees, Recovery Experts - yes, actual humans here in the US - using these tools to recover your funds, management, merchant processing fees, bookkeeping, accounting, remittance delivery, white-glove support… world-class efforts = world-class results.
As long as it’s not timed out, have any weird fraud stuff going on, and falls within State and Federal guidelines, we’ll provide you with correct insurance information so your team can recode and resubmit the right way so you get paid, even if it’s been disputed, denied etc. And when that fails, it can automatically go to collections so you have a 2nd opportunity to collect the funds you're rightfully owed. We'll create a process that works for you because with Diplomatic, you're always in control.
In most instances, yes. Here's why: there is a growing awareness amongst debtors that if the Collections Agency does NOT credit report, then they really have no incentive to satisfy their debt obligations. What is working best is having a caring, compassionate approach, giving debtors time to select a fair settlement plan that allows them to maintain their dignity and lifestyle and if they STILL opt not to cooperate, then we do credit report them, which is often times the gentle nudge required to get them to take action. Of course, once they have satisfied their debt obligations, it is removed from their credit report. And yes, there are a list of industries where you are NOT allowed to credit report, so in these instances, we do NOT credit report.
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Personal Information We Collect
Personal identification information is data that can be used to identify and/or contact you.
In order to provide and optimize the quality of our services, we collect personal information. Most of the information we have is provided to us by the creditor and/or collected directly through the use of our services, emails, web applications, and phone calls and other channels.
Here are some examples of the types of personal information DIPLOMATIC AI LLC may collect and how it may be used:
When an account is shared with DIPLOMATIC AI LLC the creditor provides a variety of information including, but not limited to: full name, date of birth, social security number, phone number, address, email address, account number, original creditor, current creditor, balance, payment history.
We may collect any information that you provide to us directly whether you contact us by phone, email, SMS, web applications, or other online and offline channels. For example, when you access DIPLOMATIC AI LLC web applications and fill out a form and provide information such as your first and last name, email address, mailing address, phone number and/or other personal identifying information.
When you access DIPLOMATIC AI LLC emails or our web applications we may collect a variety of information and store it in log files, including, but not limited to Internet Protocol (IP) address, browser type and language, Internet service provider (ISP), type of computer, operating system, date/time stamp, user interface interaction data (such as, but not limited to, any mouse clicks or navigation on our emails and web applications), uniform resource locator (URL) information (showing where you came from or where you go to next), email open rates and other information.
Using Personal Information
We use personal information to properly identify the specific consumers for whom we provide our services, to provide and continually optimize our services, to analyze trends, administer our web applications, learn deeper insights about user behavior on our emails and web applications, to comply with state, federal and local laws and to demonstrate compliance with those laws.
Here are some examples of how DIPLOMATIC AI LLC uses personal information:
We use personal information to send you communications about your account.
We use your personal information to verify your identity. We may ask you to provide your full name, address, email address, or other identifying information. You can always refuse to supply personal information, except that we may not be able to communicate if we are unable to verify your identity and/or account.
We use personal information to perform account activity that you authorize.
We use personal information to help us create, develop and improve our content and services, including through internal auditing, data analysis, and other functions.
When you apply for a job or other employment opportunity at DIPLOMATIC AI LLC we may use the information we receive to evaluate your candidacy and contact you.
In all of our emails we use pixel tags. Depending on your email provider, pixel tags can enable us to tell us whether the email has been opened. If you prefer not to be tracked in this way, you should not open our emails.
In most of our email messages, we use a “click-through URL” linked to webpages on the DIPLOMATIC AI LLC site and some linked to web pages on third party sites (see Third Party Websites below). We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages. Please unsubscribe from our email campaigns if the aforementioned does work for you and your company.
Sources of Personal Information
We received your personal information from the party sharing your account with DIPLOMATIC AI LLC for services which may or may not include the creditor, current creditor or servicer.
We also receive information from you directly either through a phone call, email correspondence and/or through visits to our web applications.
We also sometimes receive information from third party vendors who help us confirm the validity of our information as it relates to address, phone number, bankruptcy, and deceased information.
If you are a potential candidate for employment with DIPLOMATIC AI LLC, we may have received your personal information from a recruiter or external website.
Disclosure to Third Parties
We only share personal information with a limited number of third party service providers who help us provide our services, including, but not limited to, payment processing, mailing, information verification, managing and enhancing customer data, improving our product and services. When we share information, we require those third parties to handle it in accordance with relevant laws. We also only share the minimum amount of information necessary for the particular third party to assist us in providing our services.
Here are some examples of how DIPLOMATIC AI LLC shares personal information:
For payment processing, we share your credit card or bank information to the card-issuing bank to complete the payment you authorized.
For content delivery, we share your email address, physical address, or phone number with the delivery service to deliver any communication, message, or requested account documents.
For collectibility, we share name and address to ensure no bankruptcy, deceased, address or phone number changes have occurred since we received the account.
For debt collection licensing, we and our associates may share account information with state regulators conducting an audit pursuant to state or federal licensing statutes.
We may be occasionally required by law enforcement or judicial authorities to provide information. We will disclose personal information pursuant to a court order, subpoena, or to cooperate with a law enforcement investigation.
We may also be required by law to provide your information to a local, state or federal government authority or court. We will only disclose information in these instances when there is a lawful basis or if disclosure is reasonably necessary to demonstrate compliance with the law.
In the event of a reorganization, merger or sale we may transfer any and all personal information we collect to the relevant third party.
We may share generic aggregated demographic information not linked to any personally identifiable information with our clients, potential clients, and federal, state and local regulators regarding visitors and users, and their interaction with our products and services.
We do not sell personal information. We do not allow our third-party service providers to sell this information.
Integrity and Retention of Personal Information
DIPLOMATIC AI LLC will retain your personal information for the period required to fulfill our services, meet our contractual obligations, and as required by law. When assessing these periods we only retain it for the shortest possible period unless a longer retention period is required by law or requested by you or your company.
Access to Personal Information
You can help ensure that your contact information and preferences are accurate, complete, and up to date. You can view your account information through any of the links in an DIPLOMATIC AI LLC email.
To request that we correct the data if it is inaccurate, reply to any DIPLOMATIC AI LLC email, email email@example.com, or call 305-748-4416. You can also request we delete the data if we are not required to retain it for legitimate business purposes or by law.
How We protect your information
DIPLOMATIC AI LLC is serious about data security. We seek to implement the best practices in data collection, storage, processing, and security to protect against unauthorized access and disclosure. When your personal data is stored by DIPLOMATIC AI LLC, we use computer systems with limited access housed in facilities using physical security measures.
Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100 percent secure. While we strive to protect your information, you acknowledge that: there are security and privacy limitations beyond our control; the security, integrity, and privacy of any and all information exchanged between DIPLOMATIC AI LLC and our customers cannot be fully guaranteed; and any such information and data may be viewed or tampered with in transit by a third party.
We utilize secure HIPAA-Compliant Google Cloud Infrastructure to store data. For further information, contact us.
Third Party Websites
You may find links to third party websites on the DIPLOMATIC AI LLC web applications. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website is subject to that website’s own terms and policies.
How We Delete
We are required to keep your data due to the underlying contractual relationship between you and the creditor. We are also required to keep the personal information for legal reasons for as long as the statute of limitations period lasts for the type of account in collections and for other statutory obligations which sometimes are longer (such as a state licensing statute requiring us to maintain records for a certain period of time or the statute of limitations for a consumer financial law). Once our legal obligation to keep your personal information has expired, we delete the information from our systems in accordance with our data retention policies and procedures.